Terms and Conditions
1. ROLE OF SAFE ADVENTURES SAFARIS
The role of Safe adventures safaris is to manufacture tours and itineraries to fit the requirements of our customers. In doing so, safe adventures safaris may use independent suppliers for the provision of selected services. However, safe adventures safaris accepts responsibility for the proper performance of your contract with us, subject to the following booking conditions.
2. BOOKING
To make your booking, please make sure you have the correct names, nationalities and date of birth of all travelers – as per their passport. safe adventures safaris will hold an option of 7 days from the time safe adventures safaris have confirmed a tour, before the cancellation rules apply. If our service or a tour is booked less than 7 days prior to the service is rendered or the tour commences, cancellation rules will apply immediately. If you need longer time, please let us know. If a tour or hotel is fully booked safe adventures safaris will try to offer you an alternative property of a similar standard and location.
3. PRICES
All prices are based on costs at the time of publication. safe adventures safaris reserve the right to change the prices at any time before a booking is made. safe adventures safaris will confirm price changes, if any, together with our confirmation of your booking.
4. PAYMENTS – INDIVIDUAL
- 50% of the total booking value within 7 days of Safe adventures safaris confirmation of the booking.
- The remaining 50% no later than 30 days from the trip starting date.
If payments have not been received in time, safe adventures safaris reserves the right to cancel the booking.
5. PAYMENTS – GROUPS
- 20% of the total booking value within 7 days of Safe adventures safaris confirmation of the booking.
- The remaining 80% no later than 30 days from the trip starting date.
6. CANCELLATION
If the customer cancels a tour up to 35days prior to departure the deposit will be lost. If cancellation is made within 34-15 days prior to departure, a penalty fee of 55% of the total price of the tour will be levied. For any cancellation made within 10-6days before departure, a penalty fee of 85% will apply. In the case of cancellations made less than 5days before the start of the tour we are unable to offer any reimbursement. No refunds will be given by Safe adventures safaris for no-shows.
The payment of bank fees for bank transfers are the responsibility of the customer and are strictly non-refundable.
The trip may be cancelled with no penalty charge should war, a life-threatening epidemic, or any other natural catastrophe or similar event occur within 14 days prior to departure. This will however be on the condition that your government advises against travelling to the specific area, and that the situation in question has arisen after the booking of the tour was made.
Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.
In the case of death or serious illness, special cancellation terms can be negotiated if Safe adventures safaris is presented with an officially-approved death/sickness certificate.
7. CHANGES
Safe adventures safaris reserves the right to make changes to brochure and website details and arrangements both before and after the booking has been made. Most changes will be minor, but if Safe adventures safaris has to do significant changes you will be notified at the earliest possible opportunity. In such cases you will have the opportunity to accept the changes or to receive a full refund.
Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of Safe adventures safaris. In the event of these prices being changed at any date Safe adventures safaris will charge the supplement to the client at cost.
8. FORCE MAJEURE
Force Majeure means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government actions and all similar events beyond our control. In these circumstances, Safe adventures safaris shall not be liable for any compensation or otherwise responsible for any expenses or losses the client might incur.
9. LIABILITY
Each tour package comprises of one or more service components: the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. Safe adventures safaris has no direct day to day control over its suppliers. Accordingly, Safe adventures safaris accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle)utilized by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.
Safe adventures safaris shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Safe adventures safaris negligence. If sickness or accident interrupts a tour, Safe adventures safaris shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident (beyond any reasonable doubt) was caused by Safe adventures safaris willful act or gross negligence. Safe adventures safaris shall not be liable for any refund, either total or partial, of passage money paid.
Safe adventures safaris recommends the travelers to take out necessary insurance to protect against such eventuality.
10. COMPLAINTS
Should a problem occur, please advise both Safe adventures safaris and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. Safe adventures safaris cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause. Should any legal dispute arise it must be settled in Shimoni, Kenya booking office for the rendered services.
